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SEVIS Help Hub

Correction Requests Overview

Correction Requests Overview

Last updated: November 30, 2023

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Inaccurate data in SEVIS can affect a student’s:

  • SEVIS record status
  • Eligibility for benefits
  • Application for an F-1/M-1 visa
  • Application for admission to a program
  • Application to enter the United States
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Inaccurate information in SEVIS could potentially have a long-term effect on these individuals, if they apply for a visa in the future.

There are several ways for a principal designated school official (PDSO) and designated school official (DSO) to correct data in SEVIS:

Method Used When
PDSO [only] Corrections 

PDSOs can immediately correct student records for three situations by using the PDSO correction option in SEVIS:

  • Return [record] to Initial Status: PDSOs can return a student record to Initial status, if it is within 15 days of the record cancelation or activation.
  • Extend Program: PDSOs can extend the student record up to 15 days after the Program End Date.

Note: Return to Initial Status and Extend Program appear on the student’s Corrections Management page when allowed for the PDSO.

  • Transfer Out: PDSOs can transfer out a student who just transferred-in, if the student has not been registered and remains in Initial status. The Transfer Out function appears under the Actions menu on the Student Information page, when allowed for the PDSO.

Note: These corrections do not require Student and Exchange Visitor Program (SEVP) Response Center (SRC) adjudication. However, PDSOs must maintain documentation of the reason for the correction in the student’s file, in case it is ever requested.

PDSO and DSO Correction Terminate a Completed or Cancelled Record: PDSOs and DSOs can immediately correct a student record, if the student record is Canceled or Completed, when it should have been Terminated. 
Note: The Terminate Student function:
  • Appears on the student’s Corrections Management page when allowed for the DSO. 
  • Does not require SRC adjudication. However, DSOs must maintain documentation of the reason for the correction in the student’s file, in case it is ever requested. 
Correction Request

PDSOs and DSOs can request the following changes to student records by using the Correction Request option in SEVIS:

Notes:

  • Each request receives a correction number and is adjudicated by the SRC.
  • For data integrity, you can request corrections on the student records for students who have not attended your institution for years. 
SRC Ticket (Data Fix) For complicated correction requests, the PDSO and DSO can submit a SRC Ticket (data fix) by calling the SRC at 1-800-892-4829.
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Always check federal regulations before using any of these correction requests:

  • 8 CFR 214.2(f)
  • 8 CFR 214 (m)
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When correcting data in SEVIS, maintain good records in the student’s file. SEVP may ask a DSO to send supporting documentation through the Upload Evidence function.

Once a DSO submits a correction request:

  • The open correction will appear on the Existing Correction Requests section of the student’s Correction Management page.
  • The DSO will have various options to manage that request.
  • The student’s record will appear on the View and Manage Correction Requests student list page for that campus.
  • The correction request is assigned to/chosen by a SRC analyst. 
  • If a SRC analyst requires more information to process the correction, the analyst will start the request for information (RFI) process in SEVIS. This generates an email listing the required documentation to the DSO who submitted the correction request. In case the PDSO did not submit the request, the campus PDSO will also receive an email.
  • Once the SRC analyst has evaluated the correction request, the analyst will approve or deny the request in SEVIS. 
  • SEVIS then sends an email to the DSO (and PDSO) indicating approval or denial.

The SRC completes most standard correction requests within 30 days of the original DSO submission.

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Terminate Student does not require SRC adjudication. It is completed immediately but will appear in the student’s Event History as a correction.

All correction request options that are available for a student appear on the student’s Corrections Management page. 

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The Corrections option, under the Actions menu on the Student Information page, opens the Corrections Management page. 

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The Corrections Management page displays all the correction request options for the student.

The Available Actions buttons on the Corrections Management page give the DSOs several additional options, depending on the status of the correction request. 

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These buttons appear in the right column of the Existing Correction Requests section of the Corrections Management page.

Available Action Description
Upload Evidence Allows DSOs to send documentation related to the correction request.
Request Expedite Allows DSOs to request faster than normal correction request processing.
Change Responsible DSO Allows the DSO that submitted the correction request to transfer all future SEVP email notifications to a different DSO at the same campus.
Cancel Allows DSOs to cancel and stop processing an existing correction request.
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Only allowable actions will be available. 

Upload Evidence

DSOs use Upload Evidence to send more information for the correction request directly through SEVIS.

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DSOs can upload evidence at any time while the correction request is pending.

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For more details on Upload Evidence, see Upload Evidence for Correction Requests on the SEVIS Help Hub in Study in the States.

Request Expedite

Correction requests are often resolved within 30 days. However, at times, the SRC will adjudicate a correction request sooner. A correction request is eligible for expedited processing when it meets one of the following criteria:

  • Student or dependent has a Form I-515 due within 30 days or less. (Copy of Form I-515 is needed to expedite processing.)
  • There is a USCIS Service Center request for evidence (RFE) for employment, Change of Status, or M-1 extension requests. (Copy of service center RFE is needed to expedite processing.)
  • Student or dependent arrives in the United States within 30 days. 
  • USCIS may deny needed benefit dates, due to the status of the student’s SEVIS record.
  • Student or dependent needs a visa to travel to United States. (Visa appointment confirmation is required.)
  • Student or dependent cannot obtain a driver's license. (Include the rejection notice or explain in detail how the absence of the document is affecting the student ability to get to/from school or employment.)
  • Student cannot obtain a Social Security card. (Include the rejection notice or explain in detail how the absence of the document is affecting the student.)

In addition to explaining why the student needs expedited processing; if the student has been attending school, but the SEVIS Student Information page does not display any port of entry information, provide copies of the following documents via the Upload Evidence function:

  • Visa
  • Form I-94 (front and back), Global Entry I-94, or printout of I-94 information from Customs and Border Protection (CBP) Arrival/ Departure Forms: I-94 and I-94W 
  • Official student transcripts (copy)  
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DSOs may only request Expedited Processing once. The option will disappear for the correction request, even if the expedite is denied.

To request expedited processing: 

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  1. Click Request Expedite of the correction request in the Existing Correction Requests section of the Correction Management page. The Request an Expedite modal opens.
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  2. Enter a clear explanation why the student needs expedited processing.

  3. Click Submit. A Confirmation message confirms the expedite request has been submitted.

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  4. Click OK.

  5. The correction request status will change to Expedite Requested.

Change Responsible DSO

The PDSO of the campus and the DSO that submitted a correction request will receive SEVIS emails regarding the request. If a different DSO at the same campus needs to monitor the correction request, the responsible DSO can use the Change Responsible DSO action. After the responsible DSO has been changed, the new responsible DSO will start receiving all future SEVIS correspondence for that correction request. 

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The PDSO will continue receiving the SEVIS correspondence.

To change a responsible DSO:

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  1. Click Change Responsible DSO of the correction request in the Existing Correction Requests section of the Correction Management page. The Change Responsible DSO modal opens.
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  2. Choose the new responsible DSO from the drop-down menu.

  3. Click Submit. A Confirmation message appears.

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  4. Click OK.

There are several places to view and cancel pending correction requests:

  • All pending correction requests in a student’s record are listed or accessed from the Correction Management page in two ways:
    • Click the View and Cancel Pending Correction Request link. The Pending Correction Requests page opens with all Pending and Canceled correction requests for the student.
    • View all Pending and Canceled correction requests for the student under the Existing Correction Requests section.
  • All Pending correction requests for a campus are listed on the campus’ View and Manage Correction Requests page accessed via the Student Lists page.

For a Student

  1. Go to the Student Information page.
Screenshot of the Student Information page with corrections in red.
  1. Click Corrections. The Corrections Management page opens. All Pending or Canceled correction request for that student are under the Existing Correction Requests section.
Screenshot of the Corrections Management page with Existing Correction Requests section and cancel in red.
  1. To cancel the Pending correction request using the button in the Existing Correction Requests section of the Correction Management page:
    • Click Cancel for the correction request. The Confirm modal opens. 
Screenshot of Confirm cancel modal with YES in red.
  • Click Yes. The Corrections Management opens. The request is marked Canceled in the Existing Correction Requests section, and there are no more Available Actions.
Screenshot of the Corrections Management page with Existing Correction Requests section indicated canceled request.
  1. To view and cancel Pending correction requests using the link in the Correction Options Available for This Student section on the Corrections Management page:
Screenshot of the Corrections Management page with View and Cancel Pending Correction Request in red.
  • Click the View and Cancel Pending Correction Request link. The Pending Correction Requests page opens with two Command options, View and Cancel Request.
Screenshot of the Pending correction requests page with view in red.
  • To view, click View. The View Correction Request page opens.
Screenshot of the View Correction Request page
  • To cancel:
Screenshot of the Screen shot of Pending Correction Request page with Cancel Request option in red.
  1. Click Cancel Request. The Confirmation message appears.
Screen shot of Request has been canceled message
  1. Click Return to go back to the Student Information page.

For a Campus

Every campus has the View and Manage Correction Requests page. This page contains all the current correction requests for the campus.

The View and Manage Correction Requests page contains the following sortable columns:

  • SEVIS ID
  • Surname/Primary Name
  • Given Name
  • Status [SEVIS record]
  • CR [Correction Request] ID
  • CR [Correction Request] Type
  • Submitted By [Which DSO Submitted the Request]
  • CR [Correction Request] Date Submitted
  • CR [Correction Request] Status Date
  • Request Status
    • Requested
    • Pending
    • Evidence Submitted
    • Policy Review
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For more information about how Student Lists work, see the SEVIS Help Hub’s Alerts and Lists section.

To open a student’s Corrections Management page from the campus View and Manage Correction Requests page:

  1. Go to the Listing of Schools page
  2. Select the school and campus whose list you wish to view.
Screenshot of the Listing of Schools page with Student Lists in red.
  1. Click Student Lists. The Student Lists page opens.
Screen shot of Student Lists page with link for Students With a Pending Data Correction Request in red.
  1. Click View and Manage Correction Requests, the View and Manage Correction Requests page opens.
Click View and Manage Correction Requests, the View and Manage Correction Requests page opens.
  1. Click the student’s name under the Surname/Primary Name column to open that student’s Corrections Management page.

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