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Correction Requests Overview

Last updated 26-Jan-2018

General Information

Inaccurate data in SEVIS can affect a student’s:

  • SEVIS record status
  • Eligibility for benefits
  • Application for an F-1/M-1 visa
  • Application for admission to a program
  • Application to enter the United States

There are several ways for a principal designated school official (PDSO) and designated school official (DSO) to correct data in SEVIS:

 
Method Used When
PDSO [only] Corrections 

PDSOs can immediately correct student records for three situations by using the PDSO correction option in SEVIS:

  • Return [record] to Initial Status: PDSOs can return a student record to Initial status, if it is within 15 days of the record cancelation.
  • Extend Program: PDSOs can extend the student record up to 15 days after the Program End Date.

Note: Return to Initial Status and Extend Program appear on the student’s Corrections Management page when allowed for the PDSO.

  • Transfer Out: PDSOs can transfer out a student who just transferred-in, if the student has not been registered and remains in Initial status. The Transfer Out function appears under the Actions menu on the Student Information page, when allowed for the PDSO.

Note: These corrections do not require SEVIS Help Desk adjudication. However, PDSOs must maintain documentation of the reason for the correction in the student’s file, in case it is ever requested.

PDSO and DSO Correction Terminate Student: PDSOs and DSOs can immediately correct a student record, if the student record is Canceled or Completed, when it should have been Terminated. 
Note: The Terminate Student function:
  • Appears on the student’s Corrections Management page when allowed for the DSO. 
  • Does not require Help Desk adjudication. However, DSOs must maintain documentation of the reason for the correction in the student’s file, in case it is ever requested. 
Correction Request

PDSOs and DSOs can request the following changes to student records by using the Correction Request option in SEVIS:

Note: Each request receives a correction number and is adjudicated by the SEVIS Help Desk.

Help Desk Ticket (Data Fix) For complicated correction requests, the PDSO and DSO can submit a Help Desk Ticket (data fix) by calling the SEVIS Help Desk (1-800-892-4829).

negative consequenceAlways check federal regulations before using any of these correction requests:

negative consequence When correcting data in SEVIS, maintain good records in the student’s file. SEVP may ask a DSO to send supporting documentation through the Upload Evidence function.

Correction Request Process Overview

Once a DSO submits a correction request:

  • The open correction will appear on the Existing Correction Requests section of the student’s Correction Request page.
  • The DSO will have various options to manage that request.
  • The student’s record will appear on the View and Manage Correction Requests student list for that campus.
  • The correction request is assigned to/chosen by a SEVIS Help Desk analyst. 
  • If a SEVIS Help Desk analyst requires more information to process the correction, the analyst will start the request for information (RFI) process in SEVIS. This generates an email listing the required documentation to the DSO who submitted the correction request. In case the PDSO did not submit the request, the campus PDSO will also receive an email.
  • Once the SEVIS Help Desk analyst has evaluated the correction request, the analyst will approve or deny the request in SEVIS. 
  • SEVIS then sends an email to the DSO (and PDSO) indicating approval or denial.

The SEVIS Help Desk completes most standard correction requests within 30 days of the original DSO submission.

negative consequenceTerminate Student does not require Help Desk adjudication. It is completed immediately but will appear in the student’s Event History as a correction.

 

Finding Correction Request Options

All correction request options that are available for a student appear on the student’s Corrections Management page. 

The Corrections option, under the Actions menu on the Student Information page, opens the Corrections Management page. 

The Corrections Management page displays all the correction request options for the student.

Manage Correction Requests (Available Actions)

The Available Actions buttons on the Corrections Management page give the DSOs a number of additional options, depending on the status of the correction request. 

These buttons appear in the right column of the Existing Correction Requests section of the Corrections Management page.

Available Action Description
Upload Evidence Allows DSOs to send documentation related to the correction request.
Request Expedite Allows DSOs to request faster than normal correction request processing.
Change Responsible DSO Allows the DSO that submitted the correction request to transfer all future SEVP email notification to a different DSO at the same campus.
Cancel Allows DSOs to cancel and stop processing on the existing correction request.

negative consequenceAvailable actions will be in bright blue. Unavailable actions will be whited-out.

Upload Evidence

DSOs use Upload Evidence to send more information for the correction request directly through SEVIS.

negative consequenceFor more details on Upload Evidence, see the Upload Evidence Guide on the SEVIS Help Hub in Study in the States.

Request Expedite

Correction requests are often resolved within 30 days. However, at times, the SEVIS Help Desk will adjudicate a correction request sooner. A correction request is eligible for expedited processing when it meets one of the following criteria:

  • Student or dependent has a Form I-515 due within 30 days or less. (Copy of Form I-515 is needed to expedite processing.)
  • There is a USCIS Service Center request for evidence (RFE) for employment, Change of Status, or M-1 extension requests. (Copy of service center RFE is needed to expedite processing.)
  • Student or dependent arrives in the United States within 30 days. 
  • USCIS may deny needed benefit dates, due to the status of the student’s SEVIS record.
  • Student or dependent needs a visa to travel to United States. (Visa appointment confirmation is required.)
  • Student or dependent cannot obtain a driver's license. (Include the rejection notice or explain in detail how the absence of the document is affecting the student ability to get to/from school or employment.)
  • Student cannot obtain a Social Security card. (Include the rejection notice or explain in detail how the absence of the document is affecting the student.)

The SEVIS Help Desk also requires a statement that clarifies the need for the expedited processing of the correction request, to include, the student's full name, SEVIS ID, and the correction number from the Subject line of the email.

In addition to the expedited requirement statement, if the student has been attending school, but the SEVIS Student Information page has no port of entry information, provide copies of the following:

  • Visa
  • Form I-94 (front and back), Global Entry I-94, or printout of I-94 information from Customs and Border Protection (CBP) Arrival/ Departure Forms: I-94 and I-94W 
  • Official student transcripts (copy)  

negative consequenceDSOs may only request Expedited Processing once. The option will disappear for the correction request, even if the expedite is denied.

To request expedited processing: 

  1. Click Request Expedite of the correction request in the Existing Correction Requests section of the Correction Management page. The Request an Expedite modal opens.

  2. Enter the reason for needing expedited processing.

  3. Click Submit. A Confirmation message confirms the expedite request has been submitted.

  4. Click OK.

  5. The correction request status will change to “Expedite Requested.”

Change Responsible DSO

The PDSO of the campus and the DSO that submitted a correction request will receive SEVIS emails regarding the request. If a different DSO at the same campus needs to monitor the correction request, the responsible DSO can use the Change Responsible DSO action. After the responsible DSO has been changed, the new responsible DSO will start receiving all future SEVIS correspondence for that correction request. 

negative consequenceThe PDSO will continue receiving the SEVIS correspondence.

To change a responsible DSO:

  1. Click Change Responsible DSO of the correction request in the Existing Correction Requests section of the Correction Management page. The Change Responsible DSO modal opens.

  2. Choose the new responsible DSO from the drop-down menu.

  3. Click Submit. A Confirmation message appears.

  4. Click OK.

Cancel

See the View and Cancel Pending Correction Requests section for guidance on canceling a correction request.

View and Cancel Pending Correction Requests

There are several places to view and cancel pending correction requests:

  • All pending correction requests in a student’s record are listed or accessed from the Correction Management page in two ways:
    • Click the View and Cancel Pending Correction Request link. The Pending Correction Requests page opens with all Pending and Canceled correction requests for the student.
    • View all Pending and Canceled correction requests for the student under the Existing Correction Requests section.
  • All Pending correction requests for a campus are listed on the campus’ View and Manage Correction Requests page accessed via the Student Lists page.

For a Student

  1. Navigate to the Student Information page.

  2. Click Corrections. The Corrections Management page opens. All Pending or Canceled correction request for that student are under the Existing Correction Requests section.

  3. To cancel the Pending correction request using the button in the Existing Correction Requests section of the Correction Management page:

  •  Click Cancel for the correction request. The Confirm modal opens. 

  • Click Yes. The Corrections Management opens. The request is marked Canceled in the Existing Correction Requests section, and there are no more Available Actions.

  3. To cancel the Pending correction request using the button in the Existing Correction Requests section of the Correction Management page:

  • Click Cancel for the correction request. The Confirm modal opens. 

  • Click Yes. The Corrections Management opens. The request is marked Canceled in the Existing Correction Requests section, and there are no more Available Actions.

  4. To view and cancel a Pending correction requests using the link in the Correction Options Available for This Student section on the Corrections Management page:

  • Click the View and Cancel Pending Correction Request link. The Pending Correction Requests page opens with two Command options, View and Cancel Request.

  • To view, click View. The View Correction Request page opens.

  • To cancel: 

  1. Click Cancel Request. The Confirmation message appears.

  2. Click Return to go back to Student Information page.

For a Campus

Every campus has the View and Manage Correction Requests student list. This lists all of the current correction requests for the campus.

The View and Manage Correction Requests list contains the following sortable columns:

  • SEVIS ID
  • Surname/Primary Name
  • Given Name
  • Status [SEVIS record]
  • CR [Correction Request] ID
  • CR [Correction Request] Type
  • Submitted By [Which DSO Submitted the Request]
  • CR [Correction Request] Date Submitted
  • CR [Correction Request] Status Date
  • Request Status
    • Requested
    • Pending
    • Evidence Submitted
    • Policy Review

negative consequenceFor more information about how Student Lists work, see the SEVIS Help Hub’s Alerts and Lists section.

To open a student’s Corrections Management page from the campus View and Manage Correction Requests student list:

  1. Navigate to the Listing of Schools page
  2. Select the school and campus whose list you wish to view.

  3. Click Student Lists. The Student Lists page opens.

4. Click View and Manage Correction Requests, the View and Manage Correction Requests page opens.

5. Click the student’s name under the Surname/Primary Name column to open that student’s Corrections Management page.

Icon Guide

See the SEVIS Help Icons on the SEVIS Help Hub for a quick-reference of the icons used in this user guide.