SEVIS was developed to maintain multiple levels of security in both the real-time and batch systems to help protect against unauthorized access. One of the most important actions you can take is to safeguard your user ID and password. Your SEVIS user ID and password are intended for your use only. Do not share your user ID and password with any other person. Do not keep a written record of them in a location that can be accessed by others.
If you suspect your password has been compromised, you can reset it using the Change Password link on the Navigation Bar. You can also use the Request Password Reset link on the SEVIS Login page located at https://egov.ice.gov/sevis. Or, you can contact the SEVIS Help Desk at (800) 892 4829 (8 a.m. to 6 p.m. Eastern Time, Monday through Friday) to have your password reset.
If you believe an unauthorized person has gained access to international student or exchange visitor data in one of your internal systems (for example, local batch system) or if you believe an unauthorized person has gained access to SEVIS, please notify the DHS Help Desk immediately at (888) 347 7762. The DHS Help Desk is staffed 24 hours a day and can assist with security concerns only. All other SEVIS concerns or questions should still be directed to the SEVIS Help Desk at (800) 892 4829 (8 a.m. to 6 p.m. Eastern Time, Monday through Friday). When calling the DHS Help Desk to report a security concern, it will be helpful to have the name(s) and contact information for the PDSO/DSO, Responsible Officer/Alternate Responsible Officer (RO/ARO), and school or program technical and security contacts, as appropriate.
The DHS Help Desk will contact SEVP immediately. SEVP will work with you to take appropriate steps to protect and prevent loss of SEVIS information. Actions taken may include issuing new SEVIS user IDs and passwords as well as loading new security certificates for the SEVIS batch upload process, if applicable. Additionally, school and sponsor officials who believe that their internal systems may have been compromised should follow their local formal security procedures.
System security is a serious matter. SEVP is committed to addressing any system security concerns or issues that may arise.
If you need assistance, please contact the SEVP Response Center at (888) 347-7762.