The performance of the Student and Exchange Visitor Information System (SEVIS) can be affected by several factors, from default web browser settings and browser type to the introduction of third-party SEVIS Batching software. The Student and Exchange Visitor Program (SEVP) has compiled the following recommendations based on inquiries received by the SEVP Response Center (SRC) and the SEVIS Technical Feedback mailbox.

All SEVIS users should follow this list of computer basics when using SEVIS:

• When working on individual SEVIS records, log directly into the SEVIS real time interface (https://sevis.ice.gov/sevis), using a supported web browser (i.e., Google Chrome or Microsoft Edge) to ensure SEVIS captures data correctly.
• Do not use embedded or integrated web browsers connected to Batch software to enter your SEVIS data.
• Use SEVIS only in Google Chrome or Microsoft Edge web browsers to avoid compatibility issues. SEVP only supports these web browsers for using SEVIS and cannot guarantee full functionality with other browsers.
• Ensure the autofill function in the web browser is turned off when using SEVIS. When the autofill function is turned on, random data fields in one SEVIS record may replicate the data fields from the previously opened SEVIS record.
• Only have one SEVIS record open at a time. Do not open multiple SEVIS records (in different browser tabs or windows) at the same time. Having more than one record open at a time can cause data to transfer between records due to the browser’s cache memory.
• Only use built-in SEVIS navigation buttons and links. Do not use the Back function in the web browser to navigate SEVIS.

The SRC has documented numerous incidents where designated school officials (DSOs) recommend off-campus employment via a proprietary embedded browser. While the recommendation is visible in the embedded browser’s view of the student’s SEVIS record, this recommendation does not appear in the student’s actual SEVIS record in their Employment Information, Request/Authorization Details, Student Requests or Event History sections.

In these cases, U.S. Citizenship and Immigration Services (USCIS) may deny the student’s employment application, if there is no external proof the DSO recommended employment in SEVIS during the allowed recommendation period.

In addition to the above SEVIS Operational Guidelines, here is a list of troubleshooting tips if you are having computer issues with SEVIS:

• If unexpected errors occur when performing any action in SEVIS, switch to another supported browser. If this does not resolve the issue, contact the SRC.

• Routinely clear cache and cookies from the web browsers used for SEVIS (i.e., Google Chrome or Microsoft Edge).
• Keep your computer and supported web browsers up to date with official patches and updates, according to your Information Technology (IT) department’s policies.
• Restart your computer on a regular basis, per your IT department’s policies.
• Ask your IT department if JavaScript is allowed and enabled for supported browsers, specifically for SEVIS.
• Make sure all other browsers and applications are closed if using a tablet.
• When attempting to log in to SEVIS, ensure your username matches exactly, as provided.
• After the third attempt to reset the password within SEVIS, try using the Forgot Your Password function on the SEVIS Sign In page.
• Make sure to have a strong internet connection.