On Sept. 23, 2024, the SEVP Response Center (SRC) launched a new telephone system for both domestic and international callers.

The updated system provides stakeholders with a new interactive voice response (IVR) menu that allows callers to choose from the following options: 

• Principal or designated school officials, 
• Responsible officers or alternate responsible officers, 
• F-1 or M-1 students, 
• J-1 exchange visitors, 
• SEVP field representatives or government officials, or
• All others.

The new IVR recognizes specific number options on the keypad and routes callers to an SRC customer service representative according to their IVR menu choice.

For questions about the SRC phone system update, you can contact the SRC, which is open Monday through Friday, 8 a.m. to 6 p.m. ET, except for federal holidays.