Three Tips to Maximize SEVP Stakeholder Support
May 8, 2015
Late last year, the Student and Exchange Visitor Program’s (SEVP) Response Center (SRC) and the Student and Exchange Visitor Information System (SEVIS) Help Desk merged to better support our stakeholders.
This merge is one of the many exciting SEVP stakeholder support updates highlighted in chapter six of the Spring/Summer 2015 Conference Presentation. As noted in the video, the SRC continues to experience higher than average call volumes. To assist stakeholders during this period of heavy call volume, the SRC offers the following tips for stakeholders with questions:
1. Before you call, check out Study in the States and SEVP's page on the U.S. Immigration and Customs Enforcement website. Study in the States offers many free resources for stakeholders. We suggest you start by using the Ask a Question tool, or visit our blog for insights on the most commonly discussed SEVP-related issues for schools and students.
2. Have all necessary information on hand when you call the SRC. Callers can anticipate that an SEVP representative will ask you for the following information:
- Your first and last name;
- If you are a student or a designated school official;
- The school name or SEVIS ID in question; and
- Whether or not the student in question is located inside or outside of the United States, if applicable.
3. Remember to listen to all menu options when calling the SRC before making your selection. Selecting the right option ensures you are placed in the correct queue and directed to the appropriate representative to address your question.
The video also includes an update on SEVP field representatives and future stakeholder support enhancements the program plans to roll out over the next two years.
For more information about how to best maximize all the resources available to SEVP stakeholders, watch the entire Spring/Summer 2015 Conference Presentation. Afterwards, please give us your feedback by completing the Stakeholder Satisfaction Survey on Study in the States.