Breadcrumb

  1. Home
  2. Blog
  3. SEVP Values Your Feedback to Reduce Wait Times

Please note, this content may be outdated. Visit Study in the States' Students, Schools and Blog pages for more timely information on this topic.

girl on her laptop and cell phone

SEVP Values Your Feedback to Reduce Wait Times


April 20, 2015
The Student and Exchange Visitor Program (SEVP) values stakeholder feedback. As an academic stakeholder, your feedback is an important aspect to help the recently merged SEVP Response Center (SRC) and the Student and Exchange Visitor Information System (SEVIS) Help Desk improve its customer service and serve as an effective resource.
 
If you call the SRC, you may be randomly selected to complete a brief, five-question online survey about your overall experience with the SEVP Response Center and the customer service representative who assisted you. Your responses are greatly appreciated, as they help further our customer service efforts.
 
An SRC effort is underway to reduce wait times for callers and help stakeholders quickly reach a resolution on their inquiry. To help in this effort, before you call the SRC, please first visit Study in the States and ICE.gov/SEVP to find information about your topic in question. Both sites offer detailed information about SEVP and the international student process. If you still need assistance, the following information is very helpful to have ready when you call: 
 
  • Your first and last name;
  • If you are a student or a designated school official;
  • The school name or SEVIS ID in question; and
  • If applicable, whether or not the student in question is located inside or outside of the United States.
Having the above information readily available is important to ensure your call proceeds in a timely manner. If you have additional questions or feedback for SEVP, please email SEVP@ice.dhs.gov
 
Was This Helpful?
Please provide feedback on this page.