SEVP Response Center and SEVIS Help Desk Merge Complete!
November 3, 2014
The Student and Exchange Visitor Program (SEVP) Response Center and the Student and Exchange Visitor Information System (SEVIS) Help Desk recently merged to enhance customer service for our stakeholders.
The SEVP Response Center answers general SEVP-related questions, while the SEVIS Help Desk is a resource for technical, SEVIS-related questions. Callers to the SEVP Response Center or SEVIS Help Desk now receive a new interactive voice recording. This recording asks for the nature of your call, and then routes you to the appropriate SEVP official to address your questions. This change allows SEVP to provide timelier customer service.
As part of this consolidation, representatives from the U.S. Department of State will be available during the transition to assist with J-related questions. You can now call one central response center to receive answers to your F, M and J questions, along with technical SEVIS questions. This consolidation better integrates government partner agency operations to address stakeholder questions and concerns.
Please visit the Contact Us page for the SEVP Response Center's current operating hours.